Completing a Wi-Fi Swap for a Wondrwall Light Switch

Introduction

Your Wondrwall Light Switch connects to your home Wi-Fi, allowing you to use features like heating, lighting, and security automation from the Wondrwall App. If your Wi-Fi network changes,  after upgrading your router or switching internet provider, you’ll need to update the Light Switch with your new network details.

This guide shows you how to update your Wi-Fi using the Wondrwall App.

When you need to Complete a Wi-Fi swap

You should complete a Wi-Fi swap if:

• You’ve installed a new router or changed your Wi-Fi provider

• You’ve updated your Wi-Fi name (SSID) or password.

• Your Light Switch is not responding and may be trying to connect to an old network

How Do I know that a Light Switch is Offline?

You can tell if your Wondrwall Light Switch is Offline from:

1. the Wondrwall App

• On the home screen, an offline device will appear greyed out.

• While offline, the device cannot perform any intelligent functions until it is reconnected.

• If you tap the icon for an offline Light Switch, the status bar at the top of the device page will display “Offline.”

2. The Light Switch Itself

• Your Wondrwall Light Switch has six LEDs in a horizontal line that can glow, flash, or remain off to indicate different states.
• If the Light Switch is offline:
  • LEDs 3, 4, and 6 will be on
  • LED 2 will be flashing
• Each LED pattern represents a specific status or error. You can learn more about all possible LED patterns and their meanings by following this link (Error Code Guide)

What you’ll need

Before you start, make sure you have:

• A pairing tool, safety pin, SIM ejector tool, or similar thin pin like object (to press the Function Button)

• A debit card or equivalent (to help remove the Light Switch cover if struggling by hand)

• Your smartphone, which is connected to the new Wi-Fi network you want to use

• Location services are enabled on your phone

• The Wondrwall App, logged into your home using your Amazon account

Connecting to the right Wi-Fi

Make sure your phone is connected to the new Wi-Fi network that you want to assign to your Wondrwall Light Switch.

Opening the Lighting Widget

1. Open the Wondrwall App

2. If you are logged into your home, you will be automatically redirected to your home screen

3. On the home screen, tap the Lighting Widget 

4. Tap the Light Switch you want to update (e.g. Dining Room Light Switch)

5. You’ll now be on the Device Overview Screen

6. On this screen, you will see a small 🛈 icon in the top-right corner. Tap this, and you will be redirected to the Device Information Page 

7. On the Information Page, scroll down and tap the 8th option: Network

8. Tap Change Wi-Fi Settings    

9. Then tap Let’s Go.

Removing the switch cover

To access the function button:

• Gently push the Light Switch cover upwards

• Slide a debit card between the cover and the main switch

• Wiggle the card left to right to release the cover

Once removed, tap Next in the app.

Press the function button

• Locate the small hole on the left-hand side of the switch. This is the function button (see image for location)

• Insert your pin tool and press firmly for about 20 seconds

• Wait until four lights begin to blink in an upside-down triangle on the switch

• Tap Next in the app

Connect your phone to the switch

• Tap Open Settings when prompted 

• In your Wi-Fi list, look for a network with no password starting with “Wondrwall-” and then a string of characters. This is the light switch attempting to connect to your phone

• Connect your phone to the light switch by connecting as if you were connecting to a Wi-Fi network

Once connected, go back to the Wondrwall App and tap Next.

Select and confirm your new Wi-Fi

• Choose the Wi-Fi network you want to switch to when prompted to do so 

• Enter your Wi-Fi password (case-sensitive so type it out carefully)

• Tap Next

You’ll be asked to open settings again:

• Tap Open Settings

• Reconnect your phone to your home Wi-Fi (the one you wish to swap your Light Switch to)

• Go back to the Wondrwall App and finish the set up

You’ve now successfully swapped the Wi-Fi on this Light Switch.
To confirm, go back to the Light Switch Information Page and check that your chosen network name is listed.

FAQs

Q: Do I need to do this for every Light Switch in my home?
A No,  completing the Wi-Fi swap on just one Light Switch will automatically apply the change to all others in the same home. You’ll only need to repeat this process manually if other switches don’t update correctly.

Q: Why do I need to enable location services?
A: Location services are required by your phone’s operating system to complete secure device connections. If this isn’t enabled, the Wondrwall App won’t be able to detect or configure your Light Switch during the process.

Q: What happens if I enter the Wi-Fi password incorrectly?
A: The process will fail. Wi-Fi passwords are case sensitive, so make sure you enter it exactly as shown, including any capital letters or special characters (special characters such as ''&' are not accepted).

Q: I can't see the Wondrwall-XXXX network when I go into my settings. What should I do?
A: Double-check that:

• You held the function button for at least 20 seconds

• The 4 lights on the switch are blinking

• You’re close enough to the switch (within a few metres)

If the Wondrwall network still doesn’t appear, try pressing the function button again for the required period.

Q: My switch still shows as ‘Offline’ after the Wi-Fi swap, is it working?
A: Sometimes it can take a minute or two for the switch to update in the app. If it still appears offline after 5 minutes, check:

• That you reconnected your phone to your home Wi-Fi at the end

• The Light Switch Information Page shows the correct network.
  If not, repeat the Wi-Fi swap steps to try again.

Q: Is this process the same for all Wondrwall Light Switches?
A: Yes, this guide works for all Light Switches connected to your Wondrwall system, regardless of the room or device role.

Help: 

Still need help after following these steps? Try using our live chat or click this image to create a ticket.